HotProfile™: Ross

While Ross on Guam is pretty much the same as Ross in other locations what is not the same is the terrible service. You can expect to wait in line for an hour at times. The store is messy and cluttered because they don’t have the staff to put things away and keep the store neat. If we want to shop there we usually will go at 11-12 at night when it is less crowded. While they seem to have inventory it just isn’t as good as the inventory in the Mainland stores of even the Hawaii stores. In my opinion the Hawaii stores are the best. Ross needs to open up a few more stores here on Guam the way they did on Hawaii to be able to offer good service.

do you guys have red shorts for juniors ? please email me ! my email ; [email protected]

A Poem for Ross:

Their items are great and greatly priced,
Their employees should pack up and take a hike.

I love the pots, pans, vases, I save so much loot,
I hate their customer service to boot!

Irritating cashiers but awesome deals galore,
Whoever hired those idiots should head toward the door!

I went to Ross today and was totally dissatisfied with my cashier’s service. Cecelia’s service to be exact. Right when I got to her station, she practically grabbed my basket from me. I understand she wanted to be quick, but what followed ruined her “good intention”. After I placed my basket on the counter, I reached for my return items in my purse, and placed it on the counter beside my basket. She stopped and gave me a bad look, and asked in really sour manner, “That’s for a return?” I told her yes, and that I would like a cash refund. She gave a loud sigh and yelled for her supervisor to clear her transaction 2 cashier’s away. Rude. When her super got to her, she bluntly said, “I need to start again because she wants to make a return now and she didn’t tell me right away.” (Maybe if you gave me a SECOND, I could have.) She had this bad mood throughout my entire time with her and although I never said a word, I will definitely be monitoring her service every time I see her. Additionally, after her supervisor told her that the transaction would still go through even if she did my return after she rung up my items, she gave me a store voucher instead of cash – I wanted a CASH REFUND. I was so fed up with her that I did not bother to waste another moment with her. I can’t wait ’til I deal with her again because next time, I WILL definitely give her a piece of my mind.

Hi. I am Jane from Saipan. How can I order a boys shirt and men shirt at Ross store in Guam? Could you please send me an email on how can I order through Internet. I like your product. It is so nice. My email address is [email protected]

Thanks

I love Ross. They have great selection of clothes for the whole family. Their place is nice which is very spacious and have very cheap items to choose from.

OH ROSS let me count the ways I love thee….

Cheap brand name clothing for ladies, men, girls & boys…….

Cheap pots, pans, vases, jars, & lamps……….

Cheap pillows, bedsheets, & blankets……….

Cheap brand name shoes, sandals & slipper.

I was sure glad when Ross finally made it to Guam. Where have you been all my life!

Note: I am in no way affiliated with Ross except that I am a very happy Ross Guam shopper.